Journeycall Managing Director, Trisha Pirie, said: “The award is great recognition for the excellent efforts and dedication of our staff to consistently deliver the highest quality customer contact services for clients. We are delighted to have won this prize against a host of international competitors. Together with being a finalist in the Large Team award category, it’s a very positive accolade for Journeycall and the Scottish contact centre industry.”
The winner was announced on 21 September at a Birmingham awards event, bringing together the elite of Europe’s contact centre industry. Now in its 15th year, the European Call Centre Awards is an established event, rewarding companies that have made a significant impact. “This year’s standard really was impressively high across the board.” the Awards judges commented.
Trisha Pirie added: “We believe that the service quality Journeycall offers is carefully tailored to the precise needs of our clients, both in terms of expertise and cost, in a way that offshore global call centre giants simply cannot match. This award also recognises the important contribution made within our industry by small contact centres who can deliver tailor made solutions with a more personal touch. We beat off incredibly strong competition from Aviva, Parasol, RCN (Royal College of Nursing), the AA and P&O Ferries.”
Journeycall handles over 5000 phone calls, emails and letters daily through its Brechin and Laurencekirk contact centres. It specialises in telesales, customer support, smartcard and sales fulfilment services, for UK industry giants including Stagecoach (Megabus), Go-Ahead, the Association of Train Operating Companies (Disabled Persons Railcard) and Transport for London (Oyster smartcard). Journeycall’s partner company, ESP Systex, specialises in development and delivery of integrated smartcard systems and bureau services. Our two companies combined are able to provide a full end to end solution within transit, leisure, education and security market sectors.
www.journeycall.com www.espsystex.co.uk